Return and Exchange Policy

At Ameerah Usman, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free exchange and return policy. Please read the following guidelines carefully:

  1. Eligibility for Exchange or Return:

    • Items must be unworn, unused, and in their original condition with all tags attached.

    • Returns or exchanges must be requested within [number of days, e.g., 14 days] from the date of delivery.

    • Personalized or custom-made items may not be eligible for return or exchange unless there is a manufacturing defect.

    • Discounted items or sales items cannot be returned/exchanged

    • Customers are typically allowed to cancel their orders within a 24-hour.
  • Process for Exchanges:

    • If you wish to exchange an item for a different size, color, or style, please contact our customer support team within the specified timeframe.

    • We will provide you with instructions on how to proceed with the exchange, including the return shipping address.

    • Once we receive the returned item and it meets the eligibility criteria, we will ship the requested replacement item.

  1. Process for Returns:

    • If you would like to return an item for a refund, please contact our customer support team within the specified timeframe.

    • We will provide you with instructions on how to proceed with the return, including the return shipping address.

    • Once we receive the returned item and it meets the eligibility criteria, we will initiate the refund process.

    • Please note that original shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.

  2. Refund Processing:

    • Refunds will be processed using the original payment method used for the purchase.

    • Once the refund is initiated, it may take [number of days, e.g., 5-10 business days] for the funds to be reflected in your account, depending on your bank or payment provider.

  3. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team immediately.

    • We may request supporting documentation such as photos or a detailed description of the issue.

    • We will work with you to resolve the situation by providing a replacement, repair, or refund.

Please note:

  • Sale or discounted items may have different exchange and return policies. Refer to the product description or contact our customer support team for specific details.

  • We reserve the right to refuse a return or exchange if the item does not meet the eligibility criteria stated above.

For any further assistance or questions regarding our exchange and return policy, please reach out to our customer support team at sales@ameerahusman.com or +923168207942. We are here to help!